Data Deletion — Ignitra Reach

Last updated: 30 July 2026

Ignitra Reach ("the Service") is operated by Ignitra Labs. You can ask us to delete the personal data held in your account at any time. This page explains exactly how, what gets deleted, and how long it takes, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Meta's WhatsApp Business Platform policies.

1. Request deletion by email (fastest)

Send an email to ignitralabs@gmail.com with the subject "Data deletion request" from the email address registered on your account, and include:

Your business (account) name.
The email address you use to sign in.
Whether you want your entire account deleted, or only specific data (for example, your uploaded contacts).

We may ask you to confirm your identity before we act, to protect your account. Once verified, we process the request as described in section 3.

2. Or ask us from inside the app

If you can sign in, the account owner can contact us from within Ignitra Reach to request deletion. You can also disconnect your WhatsApp number from the WhatsApp screen at any time — this immediately stops all sending and receiving and deletes the encrypted access token we held for that number.

3. What we delete, and when

On an account-deletion request: we delete your account, your team users, your uploaded contacts, your message templates, and your campaign data, and we revoke and delete any encrypted Meta access tokens we held for you.
We complete verified deletion requests within 30 days.
Records we must keep: some records are retained for a limited period where the law requires it or to resolve disputes — for example, financial and payment records, and message delivery/billing logs (retained for up to 12 months, then deleted or anonymised). These are kept only as long as necessary and are then removed.
Removing the app from your Facebook settings also triggers deletion of the data associated with that connection.

4. Data on WhatsApp / Meta

Ignitra Reach sends messages through Meta's official WhatsApp Business Cloud API. Message content and delivery are also processed by Meta under Meta's own policies. Deleting your data with us does not, by itself, delete data held by Meta or by WhatsApp recipients. To manage data held by Meta, use your Meta/WhatsApp Business account controls.

5. Confirmation

When your deletion request is complete, we will confirm by email to the address on your account. If you have any questions about this process, contact us at the address below.

6. Contact

Ignitra Labs — Ignitra Reach
ignitralabs@gmail.com
LIG, Plot No. 16, Street No. 2, Shastri Nagar, Bhavnagar, Gujarat 364003, India
Udyam Registration No.: UDYAM-GJ-05-0090811